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How We Protect Your Privacy at hoki1234

When you open an account with us, your personal information—from your payment details to your account activity—stays secure and private.

Transparent data handlingLocal payment securityAccount access controlDirect support channels

Explore the Lobby Read FAQ

Our Privacy Framework and Data Practices

hoki1234 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoki1234 collects information you provide directly—your name, email, phone number, and payment details—when you register and make deposits. We also track how you interact with our lobby: which games you open, your session times, and your device type. This data helps us verify your identity for

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withdrawals, prevent fraud, and personalise your experience. We never sell your personal information to third parties. Your payment data is encrypted during transmission and stored securely. Deposits via DANA, OVO, GoPay and QRIS are processed through verified payment partners who follow the same confidentiality standards we
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do. Where local law permits, we retain account and transaction records for seven years to comply with financial regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to Contact Us About Your Privacy

Your privacy questions matter. Reach out to our support team through any of these channels and we'll respond within 24 hours on weekdays. If you need to request a copy of your data, delete your account, or update your contact details, tell us through any method below and we'll walk you through the process.

Team online

Live Chat

Open the chat icon in the lobby and ask to speak with our privacy team. Available Monday to Friday, 09:00 to 20:00 Indonesia time. Weekend requests are queued and answered by Monday afternoon.

Email Support

Send your privacy request to [email protected] with your account username and the details of what you need. We reply within 24 business hours with a clear next step.

Account Settings

Log in and go to Settings > Account > Privacy Requests to submit data-access or deletion requests directly. We confirm receipt and timeline by email within one business day.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe and Accessible

Protecting your privacy is not just policy—it's how we operate. From the moment you deposit via DANA, OVO, GoPay or QRIS, your financial details are isolated from our main systems.

Account Encryption

Your login, password and session are encrypted end-to-end. Device fingerprinting helps us spot unauthorised access attempts within seconds. You receive an alert on any new login from a different location or device.

Payment Data Isolation

DANA, OVO, GoPay and QRIS deposit details are stored in a separate encrypted vault. Only our payment-verification team accesses them—never our game or marketing systems.

Withdrawal Verification

Every cash-out request requires email or SMS confirmation from you. We cross-check your withdrawal address against your registration details before processing any payout.

Cookie & Tracking Control

We use cookies to keep you logged in and remember your game preferences. You can disable marketing cookies in Settings > Privacy > Cookie Preferences without affecting account access.

Data Retention Window

Account data is kept for as long as your account is active. After closure, transactional records are retained for seven years where local law permits; personal contact details are deleted after 90 days.

Your Privacy Rights

You have the right to access, correct, export or delete your personal data. Requests are processed at no cost within 14 business days. Use the Privacy Requests form in your Settings or contact our support team directly.

Your Privacy Questions Answered

Read answers to the privacy questions we hear most from account holders in Indonesia and across the region.

Your personal contact details—name, email, phone—are deleted within 90 days of closure. Transaction records and account history are kept for seven years where local law permits, for financial audit purposes only. Nobody on the platform team accesses these records without a legal request.

Yes. We never store your payment password or full card number. Deposits are processed through our verified payment partners using encryption. Your account wallet shows your balance; the payment method details stay encrypted in our vault and are only used for your withdrawals.

Absolutely. Go to Settings > Account > Privacy Requests and select 'Request Data Export'. We compile your account information, transaction history and any notes we hold and send you a download link within 14 business days at no charge.

We retain your complete withdrawal record—dates, amounts, and verification status—as long as your account remains open, plus seven years after closure where local law permits. You can view your full payout history anytime in your Account > Transactions page.

Change your password immediately via Settings > Security > Change Password. Then contact our support team through live chat, email or phone with details of the activity. We investigate within 24 hours and will block suspicious transactions pending your confirmation.

We share your information only with payment partners (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with our hosting provider for platform security. We never sell your data to marketing companies, advertisers or third parties outside these essential services.

Log into hoki1234 and go to Settings > Account > Contact Information to update your email, phone and mailing address. To opt out of promotional emails, click the unsubscribe link in any email or toggle off marketing notifications in Settings > Preferences > Email & SMS.

How We Protect Your Privacy at hoki1234

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Keep Your Data Safe and Accessible

Account Encryption

Payment Data Isolation

Withdrawal Verification

Cookie & Tracking Control

Data Retention Window

Your Privacy Rights

Your Privacy Questions Answered

01 What happens to my data if I close my hoki1234 account?

02 Are my DANA, OVO, GoPay and QRIS details safe when I deposit?

03 Can I see what personal data hoki1234 holds on me?

04 How long does hoki1234 keep my withdrawal history?

05 What should I do if I see unauthorised activity on my account?

06 Does hoki1234 share my information with other companies?

07 How do I update my contact details or withdraw from communications?

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